We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Foodelovery collects, uses, shares, or otherwise processes your personal information through our website www.foodelovery.com, its mobile application, and m-site (hereinafter referred to as the “Platform”).
By visiting the Platform, providing your information, or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. If you do not agree, please do not access or use our Platform.
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1. Collection of Your Information

When you use our Platform, we collect and store the information you provide from time to time. You can browse the Platform without telling us who you are or revealing any personal information. However, once you provide your personal information, you are not anonymous to us.
We may track your buying behavior, preferences, and other information you provide on our Platform to understand and serve you better. This may include URLs you visit, your browser type, IP address, and other technical data.
We collect personal information like your name, phone number, email address, delivery address, and payment details when you register or make a transaction. You may also be asked for optional information through surveys, chats, or feedback forms.
 

2. Use of Demographic / Profile Data / Your Information

We use your information to:

• Fulfill your orders and deliver services

• Provide customer support

• Improve your shopping experience

• Send promotional offers (with opt-out option)

• Prevent fraud and illegal activities

• Comply with applicable laws

With your consent, we may access device data, SMS, contacts, or location to provide personalized services. You can deny or withdraw such access at any time.

3. Cookies

We use cookies to analyze traffic, enhance user experience, and serve relevant content. Cookies do not contain personal information and can be disabled through your browser settings. Third-party tools like Google Analytics may also be used.
More info:

• Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/

• Opt-out: https://tools.google.com/dlpage/gaoptout

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4. Sharing of Personal Information We may share your personal data with:

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• Business partners to fulfill services

• Legal authorities when required

• Third parties to prevent fraud or ensure compliance

We do not sell your personal information for marketing purposes to third parties.

5. Links to Other Sites

Our Platform may link to external websites. We are not responsible for their content or privacy practices.

6. Security Precautions

We maintain industry-standard security protocols. However, no method of data transmission over the internet is fully secure. You are responsible for safeguarding your login credentials.

7. Choice/Opt-Out

You can opt out of promotional communications anytime by using the "Unsubscribe" option in emails or contacting us directly.

8. Advertisements on Platform

We may display third-party ads that may use limited, non-personally identifiable data to serve you relevant content.
 

9. Children Information

Our services are meant for individuals above 18 years. Minors must use the Platform under the supervision of a guardian.
 

10. Data Retention
 

Your data is retained only as long as necessary for the purposes mentioned or as required by law. Anonymized data may be retained for analytical purposes.
 

11. Your Consent

By using our Platform or providing personal data, you consent to the terms of this policy and authorize us to contact you via phone, SMS, or email.
 

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.
 

13. Grievance Officer

Ms. Sahana Hallur
Foodelovery
2053 & 3062, Clover Heights Housing Society, Wanawadi
Pune - 411040
Phone: +91 98229 67089
Email: foodeloverypune@gmail.com
 

14. Queries

For any questions or concerns about our Privacy Policy or data handling practices, contact us at:

📞 +91 98229 67089
📧 foodeloverypune@gmail.com

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